Remote Support
Our remote support service is a good idea and an efficient way to help our customers solve their IT issue through the Internet. What you need to do is just downloading our remote support software and run it, then leaves the rest to us, we will sort the problem out for you quickly.
Why do I need this service?
It will save the time and the money. We can check or fix the problem remotely rather than we go to your place.
Where do I download the software?
Click here to download the remote support software.
How do I install the software?
1. Open our web site www.internewgen.co.nz and go to "Support" -> "Remote Support" on the navigation bar. Click the link "here to download" to download the software.
2. Click [save] on the popup window to save the software onto the desktop
3. Double click on the software icon, which is on your desktop, as below to open it
4. Click [Run] on the popup window
5. Choose “Run” at the next window and click [Next]
6. Tick “I accept the terms” and click [Next], and wait for the next window popup
7. When you see the window popup, just tell us the “ID” and the “Password” displaying in the window, then we can remotely access into your computer to check and fix the computer for you.
